Is online booking included with the live chat package ?
Yes, we will provide Online Booking Support Services with Live Chat request.
WOULD PAYMENTS BE TAKEN OUT OF PAYING ACCOUNTS AUTOMATICALLY ?
No, payments will not be automatic. You cancel at anytime, no strings attached.
AFTER SIGNING UP FOR SERVICES, HOW LONG WOULD IT TAKE FOR LIVE CHAT TO GO IN EFFECT ?
Once you have signed up and everything has been confirmed, 247 Online booking support will provide you with our Embed code and the Live chat will be activated immediately.
IS THERE A CANCELLATION POLICY ?
Yes, If you would like to cancel your service. We advise that you cancel at least one (1) week before the renewal of service begins.
IF A CHAT REQUIRE OUR ATTENTION HOW DO YOU INFORM US OF THE SAME?
We will send you a separate email with subject "ATTENTION EMAIL", that means the customer needs your attention as the concerns/query is unresolved.
WHAT LANGUAGE DO YOU SUPPORT?
Currently, English is the only language through which we offer our web chat and online services.
do you offer a dedicated account manager?
Yes, we do.
how can i communicate with my dedicated account manager?
We offer you three options to keep in touch with your Dedicated Account Manager - Phone, E-mail and Skype.
DO YOU OFFER A FREE TRIAL?
Yes. We offer a 10 days free trial to all our new customers.
do i have access to the chat history?
Yes. A chat transcript will be forwarded to your E-mail after all chats with a client and our agents.
DO I RECEIVE A DAILY REPORT?
Yes. We will send you a daily report at the end of each day, stating the number of chats, bookings or sales made.
CAN I INSTALL CODE ON MULTIPLE WEBSITES?
No, one plan can only be used on one website.
What payment methods do you support?
Currently, we use PayPal.
HOW LONG DOES MY CONTRACT NEED TO BE?
All of our contracts are month to month. You are not required to get into any long-term contracts.
DO YOU DISCLOSE YOUR CUSTOMER INFORMATION TO OTHERS?
No, every customer information remains 100% secure and private.